ABOUT SERVICE PROFESSIONALS
FOUNDED IN 2007
Service Professionals began with six (6) commercial HVAC service contractors who desired a peer network focused on best practices and sales training specific to driving the recurring revenue base. Called Service Professional Group (SPGroup), this membership network has now grown to include contractors across the United States, Canada, and Puerto Rico, and has expanded its offering to include job tools & resources as well as training for all other roles including customer service, project sales, and service and sales leadership.
In 2016, an Atlanta-based SPGroup member credited their sales success to an in-house web-based software they had created: Connect Software. Now a Service Professionals product, SPConnect is utilized by SPGroup members to train and manage their sales teams.
In 2020, our Philadelphia-based member, the Tustin Group, developed the curriculum for an in-house technician training program but struggled to achieve certification by the State. Recognizing the opportunity to impact the labor shortage nationally, Service Professionals worked with the Tustin Group to form SPAcademy, which was granted National approval by the Department of Labor.
In 2021, SPConnect and SPAcademy were made available outside of the SPGroup member network, and Service Professionals was formed, hosting all three offerings, dedicated to the growth and development of the commercial HVAC services industry.
OUR EXECUTIVE TEAM
Stephen O'Donnell
Stephen O'Donnell
Stephen O'Donnell
A veteran of the US Army and now Chairman and Principal of Service Professionals, Stephen celebrates a long successful career in the commercial HVAC industry. Stephen served in multiple executive roles to include Vice President of Sales & Marketing at the LINC Corporation, President of Tolin Mechanical, founding CEO of Service Logic, and
A veteran of the US Army and now Chairman and Principal of Service Professionals, Stephen celebrates a long successful career in the commercial HVAC industry. Stephen served in multiple executive roles to include Vice President of Sales & Marketing at the LINC Corporation, President of Tolin Mechanical, founding CEO of Service Logic, and President/CEO of Padgett Group. Each organization experienced exponential growth under Stephen's leadership and continues to thrive today.
Nicole Bass
Stephen O'Donnell
Stephen O'Donnell
Serving as Chief Development Officer and Principal of Service Professionals, Nicole has collaborated with Stephen for nearly a decade to grow successful HVAC service businesses. In her role as CDO, Nicole is the chief architect of SPConnect, Service Professionals' proprietary SaaS software solution. She also develops and improves upon SPG
Serving as Chief Development Officer and Principal of Service Professionals, Nicole has collaborated with Stephen for nearly a decade to grow successful HVAC service businesses. In her role as CDO, Nicole is the chief architect of SPConnect, Service Professionals' proprietary SaaS software solution. She also develops and improves upon SPGroup online and in-person training and drives the development and release of SPAcademy initiatives.
Brad Jovaag
Stephen O'Donnell
Brad Jovaag
President of SPGroup, Brad began his career in the HVAC industry over 35 years ago. During Brad’s career, he has worked for Honeywell, Johnson Controls International and the LINC Corporation. As one of the founding partners of SPGroup in 2007, Brad has focused on the development of successful training curriculums designed to grow the recurring revenue base for the SPGroup Member companies.